Denied Refund

I signed up for Strava’s 30 day trial and it said it was free for 30 days then It would charge. As soon as I authorized the $0.00 purchase, it charged my card $60!

I tried to get a refund but they said I did not meet eligibility. I am trying to get this resolved as quick as possible and I am not trying to take advantage of iTunes, I just was not prepared for that cost and I really can’t afford it right now! It would be one thing if it was the $10 a month subscription but this was too high!

I reached out to Strava and they say they can’t do anything except point me back to Apple.

can anybody please help me?