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The iTunes Store is unable to process purchases at this time.

When trying to purchase an app on my iMac using the App Store, and when trying to "View Information" about my account in the App Store, I received the following message: "The iTunes Store is unable to process purchases at this time."


It let me in once to view information just now, but when I closed out of the window and tried again, I received the same error message. Anyone have any ideas? Maddening to need to purchase an app and cannot gain access to the app store!


Thanks for any help!

iMac Line (2012 and Later)

Posted on Jan 3, 2020 4:45 PM

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Question marked as Top-ranking reply

Posted on Jan 25, 2020 6:10 PM

OK, so, after hours and hours over a couple of weeks on the phone with Apple Support (Jasmine, you never lost patience and followed through with every task and promise, thank you!), it appears that the problem is resolved. Fingers crossed!


Apple support tried everything, including creating a new user account, checked the date and time, safe boot, reset of my network, hard reset of my network; I cannot remember it all, but nothing worked. At one point, Apple thought it was Catalina; at another point, Apple thought it was my network, and back and forth. (My ISP was not having any of it, telling me that they have been inundated with complaints about Apple and that it was Apple's problem... nice. Too bad for me they have no equal competition where I live.


Bottom line, even though we previously tried a hard reboot of my network (modem) several times, today, while working on my Mac, with several apps open (I don't recall if the App Store app was open or not), my power went out. It was out for 30-45 minutes, but seemed like hours. When the power came back on, I restored my computer windows, and just for fun, tried to log into my account in the App Store... it works! Again, fingers crossed! It has been working and allowing me to download apps for several hours, so, to this novice, it appears that it was my ISP. It appears that the forced hard reboot worked. Apple Support says it may have been caused by a strengthening of security within Catalina that caused the login problems.


IDK, but if you are having the same problem, I recommend trying a hard reboot several times before wasting weeks trying to resolve the problem by other means. Perhaps leave the modem down and without power for an extended period of time. I am not a techie, but hope that this may help someone avoid the frustration I have been experiencing.

3 replies
Question marked as Top-ranking reply

Jan 25, 2020 6:10 PM in response to BaySaint

OK, so, after hours and hours over a couple of weeks on the phone with Apple Support (Jasmine, you never lost patience and followed through with every task and promise, thank you!), it appears that the problem is resolved. Fingers crossed!


Apple support tried everything, including creating a new user account, checked the date and time, safe boot, reset of my network, hard reset of my network; I cannot remember it all, but nothing worked. At one point, Apple thought it was Catalina; at another point, Apple thought it was my network, and back and forth. (My ISP was not having any of it, telling me that they have been inundated with complaints about Apple and that it was Apple's problem... nice. Too bad for me they have no equal competition where I live.


Bottom line, even though we previously tried a hard reboot of my network (modem) several times, today, while working on my Mac, with several apps open (I don't recall if the App Store app was open or not), my power went out. It was out for 30-45 minutes, but seemed like hours. When the power came back on, I restored my computer windows, and just for fun, tried to log into my account in the App Store... it works! Again, fingers crossed! It has been working and allowing me to download apps for several hours, so, to this novice, it appears that it was my ISP. It appears that the forced hard reboot worked. Apple Support says it may have been caused by a strengthening of security within Catalina that caused the login problems.


IDK, but if you are having the same problem, I recommend trying a hard reboot several times before wasting weeks trying to resolve the problem by other means. Perhaps leave the modem down and without power for an extended period of time. I am not a techie, but hope that this may help someone avoid the frustration I have been experiencing.

Jan 7, 2020 6:51 AM in response to chuck_3rd

Alex,


I appreciate the help; however, none of the suggested resolutions worked. I had been able to find all of these ideas previously by Googling them, tried them, and no luck. I contacted Apple Support, and three or four tech advisors and a couple of hours of trouble shooting later, they determined that it was a problem with Catalina. I am scheduled to speak with someone else at Apple later this week. I do want to note that everyone I have spoken with has been very professional and patient, but no one to date has a resolution to the problem. It is getting harder and harder to love my Apple devices...

The iTunes Store is unable to process purchases at this time.

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