iPhone 8 Apple Pay stopped working , but works on iwatch ?

hi

I had my phone repaired so I disconnected my iPhone 8 card details , just in case !

I have deleted card and added again , but it does not work now , rebooted phone etc .

Apple Pay still works on my watch 4 (no sim in watch ) and old iPhone 7

can anyone advise

thanks in advance

iPhone 8

Posted on Jan 4, 2020 11:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2020 1:57 PM

Hey Stevoxxx,


Thanks for the update. Since you are able to add cards, and the problem begins when you use the fingerprint scanner, it may be an issue with Touch ID. You may want to try enrolling and using a different finger.


"Follow these steps. Try using Touch ID after each step:

  1. Make sure that you have the latest version of iOS.
  2. Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
  3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
  5. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
  6. Try enrolling a different finger."


If Touch ID isn't working on your iPhone or iPad


"Manage your Touch ID settings

Go to Settings > Touch ID & Passcode to manage these settings:

  • Turn Touch ID on or off for Passcode, iTunes & App Store, or Apple Pay.
  • Enroll up to five fingerprints. Each new print might make fingerprint recognition take slightly longer.
  • Tap a fingerprint to rename it.
  • Swipe to delete a fingerprint.
  • Identify a fingerprint in the list by touching the Home button. The matching print in the list will be highlighted briefly.

Press the Home button using Touch ID to unlock your device. To unlock your device using Touch ID without pressing the Home button, go to Settings > General > Accessibility > Home Button and turn on Rest Finger to Open."


Use Touch ID on iPhone and iPad


Take care.

3 replies
Question marked as Top-ranking reply

Jan 7, 2020 1:57 PM in response to Stevoxxx

Hey Stevoxxx,


Thanks for the update. Since you are able to add cards, and the problem begins when you use the fingerprint scanner, it may be an issue with Touch ID. You may want to try enrolling and using a different finger.


"Follow these steps. Try using Touch ID after each step:

  1. Make sure that you have the latest version of iOS.
  2. Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
  3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
  5. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
  6. Try enrolling a different finger."


If Touch ID isn't working on your iPhone or iPad


"Manage your Touch ID settings

Go to Settings > Touch ID & Passcode to manage these settings:

  • Turn Touch ID on or off for Passcode, iTunes & App Store, or Apple Pay.
  • Enroll up to five fingerprints. Each new print might make fingerprint recognition take slightly longer.
  • Tap a fingerprint to rename it.
  • Swipe to delete a fingerprint.
  • Identify a fingerprint in the list by touching the Home button. The matching print in the list will be highlighted briefly.

Press the Home button using Touch ID to unlock your device. To unlock your device using Touch ID without pressing the Home button, go to Settings > General > Accessibility > Home Button and turn on Rest Finger to Open."


Use Touch ID on iPhone and iPad


Take care.

Jan 7, 2020 11:55 AM in response to Stevoxxx

Hello Stevoxxx,


After reviewing your post, it sounds like there is trouble with Apple Pay not working.

Did you receive an error message?

Can you use a different payment method?


"To protect your account, you might be asked to verify your identity at certain points when using Apple Cash. If you don't want to provide this information, you won't be able to use the full functionality of Apple Cash. Learn how to verify your identity. "


Set up Apple Cash to send and receive money in Messages


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a nice day.

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iPhone 8 Apple Pay stopped working , but works on iwatch ?

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