You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my Other system file over 20GB?

On my iPhone I have 21GB of other system files - slowing my phone down.

Posted on Jan 5, 2020 1:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2020 5:26 AM

Hello Delatorre213,


Welcome to Apple Support Communities. It sounds like you're having trouble with Other System Data using more storage than expected. I'd be happy to share information that may help.


First, be sure your iPhone is fully updated: Update your iPhone, iPad, or iPod touch. (You'll want to have a current backup prior to updating.)


Next, try the steps here as a possible resolution:

  1. Set Auto-Lock to "Never" under Settings > Display & Brightness > Auto-Lock.
  2. Connect your iPhone to power and Wi-Fi (be sure the network connection is strong.)
  3. Open the Notes app, and leave this app open in the foreground overnight. Please limit any other device usage in this time
  4. Once the overnight period is over, restart your iPhone and check your storage again: Restart your iPhone.


If the issue continues, please Contact Apple Support.


Take care.

2 replies
Question marked as Top-ranking reply

Jan 8, 2020 5:26 AM in response to Delatorre213

Hello Delatorre213,


Welcome to Apple Support Communities. It sounds like you're having trouble with Other System Data using more storage than expected. I'd be happy to share information that may help.


First, be sure your iPhone is fully updated: Update your iPhone, iPad, or iPod touch. (You'll want to have a current backup prior to updating.)


Next, try the steps here as a possible resolution:

  1. Set Auto-Lock to "Never" under Settings > Display & Brightness > Auto-Lock.
  2. Connect your iPhone to power and Wi-Fi (be sure the network connection is strong.)
  3. Open the Notes app, and leave this app open in the foreground overnight. Please limit any other device usage in this time
  4. Once the overnight period is over, restart your iPhone and check your storage again: Restart your iPhone.


If the issue continues, please Contact Apple Support.


Take care.

Why is my Other system file over 20GB?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.