Recently my back camera hasn’t been working (won’t focus and moves up and down?) and it says i need to reset my phone, if i factory reset my phone (because resetting it the other way didn’t work) will i lose all of my stuff on apple music?
Hello annnarosse,
Thank you for using Apple Support Communities. It's my understanding that the rear camera on your iPhone has stopped working and you'd like to know what will happen to your Apple Music library if you restore to factory settings. You've come to the right place! I'm happy to help.
Restoring to factory setting may not be necessary to resolve this issue. If you haven't already, I recommend trying the steps in the following resource to help with your rear camera:
If the camera on your iPhone, iPad, or iPod touch isn't working
If you're prompted to restore, the music in your Apple Music library will be available after setting up your iPhone and signing in with the same Apple ID that you're currently using with Apple Music. I know content on any device can be very important. I recommend backing up your device before proceeding.
How to back up your iPhone, iPad, or iPod touch
Restore your iPhone, iPad, or iPod to factory settings
Have a nice day!
Hello annnarosse,
Thank you for using Apple Support Communities. It's my understanding that the rear camera on your iPhone has stopped working and you'd like to know what will happen to your Apple Music library if you restore to factory settings. You've come to the right place! I'm happy to help.
Restoring to factory setting may not be necessary to resolve this issue. If you haven't already, I recommend trying the steps in the following resource to help with your rear camera:
If the camera on your iPhone, iPad, or iPod touch isn't working
If you're prompted to restore, the music in your Apple Music library will be available after setting up your iPhone and signing in with the same Apple ID that you're currently using with Apple Music. I know content on any device can be very important. I recommend backing up your device before proceeding.
How to back up your iPhone, iPad, or iPod touch
Restore your iPhone, iPad, or iPod to factory settings
Have a nice day!
apple music / reset my phone
