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Unauthorized use

I received an email asking about a charge on my Apple account.

Doc #10023766612. I did not charge this game.

On the invoice it has the name Summer Pierson in Chandlers Az.

please let me know what the status of this event is.

also I received a couple of notices stating my account password needed to be changed. I did not respond because I thought it was a scam.

tona Echeita

iPhone 8 Plus, 13

Posted on Jan 6, 2020 10:30 AM

Reply
Question marked as Best reply

Posted on Jan 6, 2020 11:08 AM

More then likely fake calls/emails (scam) as Apple does not call/email you telling you been compromised.


Avoid phishing emails: https://support.apple.com/en-us/HT204759.

Identify legitimate emails: https://support.apple.com/en-us/ht201679.


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This is also user-to-user support. You need to speak with iTunes for account issue.


iTunes Support: https://www.apple.com/emea/support/itunes/contact.html or https://support.apple.com/country-selector/itunes.


Unfamiliar Charge: https://support.apple.com/en-us/HT201382.


Report a problem/request a refund: https://support.apple.com/en-us/HT204084.


Subscriptions: https://support.apple.com/en-us/HT202039.


Update Payment Information: https://support.apple.com/en-us/HT201266.

Similar questions

1 reply
Question marked as Best reply

Jan 6, 2020 11:08 AM in response to techeita

More then likely fake calls/emails (scam) as Apple does not call/email you telling you been compromised.


Avoid phishing emails: https://support.apple.com/en-us/HT204759.

Identify legitimate emails: https://support.apple.com/en-us/ht201679.


---------------------------------------------------------------------------------------------------------------------


This is also user-to-user support. You need to speak with iTunes for account issue.


iTunes Support: https://www.apple.com/emea/support/itunes/contact.html or https://support.apple.com/country-selector/itunes.


Unfamiliar Charge: https://support.apple.com/en-us/HT201382.


Report a problem/request a refund: https://support.apple.com/en-us/HT204084.


Subscriptions: https://support.apple.com/en-us/HT202039.


Update Payment Information: https://support.apple.com/en-us/HT201266.

Unauthorized use

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