Account disabled in App Store and iTunes

While trying to update an app on my iPad and/or phone I keep getting an error message that reads, “ Your account has been disabled in the App Store and iTunes. “ I have changed my password several times and still no luck. I have no payment on file and it won’t allow me to add a new form. What do I need to do to rectify this problem?

iPhone 7 Plus, iOS 13

Posted on Jan 6, 2020 3:03 PM

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3 replies

Level 10

104,871 points

Jan 6, 2020 3:07 PM in response to Need_Apple_Support

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

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Level 10

104,871 points

Jan 7, 2020 8:56 PM in response to Need_Apple_Support

You are welcome.

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Jan 7, 2020 8:48 PM in response to Ferd II

Thank you! I did finally get in touch with technical support @ 1 (800) 275-2273. They were extremely helpful.

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Account disabled in App Store and iTunes

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