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problem with ipad

Hi, my mom has a iPad 2 but she forgot the password and she doesn’t know the iCloud. If I bring to some apple store can you solve?

iPad 2

Posted on Jan 6, 2020 4:34 PM

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103,389 points

Posted on Jan 6, 2020 5:13 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Top-ranking reply

Level 10

103,389 points

Jan 6, 2020 5:13 PM in response to RayanSouza766

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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problem with ipad

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