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problem with ipad

Hi, my mom has a iPad 2 but she forgot the password and she doesn’t know the iCloud. If I bring to some apple store can you solve?

iPad 2

Posted on Jan 6, 2020 4:34 PM

Top-ranking reply

Level 10

103,365 points

Posted on Jan 6, 2020 5:13 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

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