MacBook

MacBook starting to restart but doesn’t complete action

MacBook Pro 15", OS X 10.11

Posted on Jan 6, 2020 10:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2020 11:22 PM

Hi,

Resetting NVRAM could solve the issue.

https://support.apple.com/en-us/HT204063

If it doesn't help, you'r better make Genius Bar reservation or take your MacBook to Apple Authorized Service Provider to be examined it.


2 replies

Jan 7, 2020 4:17 AM in response to kaz-k

Hi Dew2020,

I have not used this communities line before but all the responses I got were the product is to old and we no longer support repairs,, This is a problem I had 2 years ago and a genius in Ireland sorted it out very Quickly as he had just sorted someone out with the same problem, this time no Joy To put this repair simply my son found the cure... Start up the computer when started press the alt key 5 times and restart the computer now works great.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.