No subscription refund possible - how can I get it??
Hi.
I am a family member. Actually my daughter installed an application and did not deactivate the subscription plan for a year. So, today my husband got a message from the bank about 29.99$ charge.
I deactivated the subscription and deleted the applilcation. Then I contacted the owner of the application for a refund. They replied I was supposed to contact apple support team in this case (I may provide a screenshot).
Well, I tried to start a refund process at https://reportaproblem.apple.com, but they say it is not refundable. This is a real problem, and I see many people here on the forum face the same problem.
Can anyone help me with this refund? My husband is angry with us (