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ive contActed my carrier to see about unlocking my ipad and they said that i. Needed to contact you to get it fixed.
This is a user helping other users with tech questions forum, you are not addressing apple here just fellow users
if it's passcode lock then If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
if its a sim lock and the carrier can't unlock it then maybe you should https://getsupport.apple.com/
If you have a cellular device, and you want to use another SIM, didi you already check this article?
How to unlock your iPhone for use with a different carrier - Apple Support
Unlock
