You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock

Activation lock suddenly appeared on my wife’s iPad and says need to reset password but how do you do this on her iPad

Posted on Jan 8, 2020 6:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2020 6:33 AM

If you need to remove the activation lock, but cannot access the device because you’re locked out, you’ll need to log-in to your AppleID account from a web-browser (on any computer) - from which you can manage both your AppleID and Activation Locks associated with your device(s).

https://appleid.apple.com




1 reply
Question marked as Top-ranking reply

Jan 8, 2020 6:33 AM in response to Curlew25

If you need to remove the activation lock, but cannot access the device because you’re locked out, you’ll need to log-in to your AppleID account from a web-browser (on any computer) - from which you can manage both your AppleID and Activation Locks associated with your device(s).

https://appleid.apple.com




Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.