You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hacked iCloud account?

I received a phone call that my iCloud account had been hacked and they wanted me to press 1 for apple support. Has my account been hacked?

Posted on Jan 8, 2020 3:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2020 3:17 PM

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 8, 2020 3:17 PM in response to Henry385

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Hacked iCloud account?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.