icloud hack September 5th 2020

I just received several phone calls saying that my icloud account has been hacked. How do I know this is true?

Posted on Sep 5, 2020 11:17 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2020 11:22 AM

All of those calls are attempts to steal your Apple ID credentials. Apple will never "cold call" a customer with that, or any other information. You can safely ignore them/block the numbers.

6 replies

Sep 5, 2020 11:35 AM in response to gaylefrombexley

gaylefrombexley wrote:
but they give an apple employee id etc (which I didn't look up).. If our apple id account has been hacked, how would apple let us know?

You don't have to look up an "apple employee id." The call is not from Apple.


Apple will not inform you directly that your account is compromised. You will find out when you attempt to login, and the attempt fails.


If you provided any information, please review: If you think your Apple ID has been compromised - Apple Support

Sep 5, 2020 11:21 AM in response to gaylefrombexley

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

icloud hack September 5th 2020

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.