Trouble with Apple ID

Question

Trouble with Apple ID

Hi, I cannot access my Apple ID on my iPhone11 but I can on my iPad????

i have changed the password ok with iPad working ok but still no luck on my iPhone.

can anyone help?

BD

iPhone 11, iOS 13

Posted on Jan 8, 2020 11:14 PM

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Answer 1

Best reply

Grannyapple55 Author

Level 1

6 points

Jan 12, 2020 12:08 AM in response to Grannyapple55

Hello Eric Root,

All good now!

I managed to delete iTunes off iPad and reinstalled. I also shutdown the iPad and found everything is back up.

Oh Joy!

Hmmmm a long and trying effort to get back on track.

Thank you for your advice. Much appreciated.

Granny Apple 🍏

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Answer 2

Eric Root

Level 10

684,123 points

Jan 11, 2020 6:31 AM in response to Grannyapple55

You are welcome.

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary

Hard reset

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

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Answer 3

Jan 11, 2020 3:46 AM in response to Eric Root

Eric Root, I ended up going with help from Apple Support who found the error in my settings “Screen Time”.

I had “Not Allow” on change passwords.

All fixed but I still have a problem opening “Apple App & ITunes” on my iPad as It freezers up! (It works on my iPhone) So I still need to find the problem on the iPad.

thank you for your response!

Support were fabulous! 🤓

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Answer 4

Eric Root

Level 10

684,123 points

Jan 9, 2020 7:51 AM in response to Grannyapple55

On the phone, if you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support

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Answer 5

Eric Root

Level 10

684,123 points

Jan 12, 2020 6:56 AM in response to Grannyapple55

You are welcome.

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Trouble with Apple ID

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