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add to wallet not working

Apple Wallet keeps giving an error when adding passes to the wallet. it is also taking photos of the QR code instead of scanning the code. I have already tried the trouble shooting options.

iPhone 11 Pro Max, iOS 13

Posted on Jan 9, 2020 2:40 PM

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Posted on Jan 9, 2020 2:54 PM

Hello,

Start here:

Add and manage passes in Wallet on iPhone - Apple Support

For the QR code issue:

Your phone's camera may have trouble scanning the code if it's tilted at an angle. Make sure it's level with the surface that the code is printed on. If you're holding your phone too close or too far away, it won't scan the code. Try holding your phone about a foot away and slowly moving it towards the QR code.

Good luck.

2 replies
Question marked as Best reply

Jan 9, 2020 2:54 PM in response to WynterPayne

Hello,

Start here:

Add and manage passes in Wallet on iPhone - Apple Support

For the QR code issue:

Your phone's camera may have trouble scanning the code if it's tilted at an angle. Make sure it's level with the surface that the code is printed on. If you're holding your phone too close or too far away, it won't scan the code. Try holding your phone about a foot away and slowly moving it towards the QR code.

Good luck.

add to wallet not working

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