Bought my Homepod used. The white circle keeps spinning, it won't respond

It’s used. In following the instructions exactly it wouldn’t connect to my iPhone. So after multiple tries I attempted to reset. After 15minutes of following exact reset instructions and watching videos on how to do it, AND having someone else try doing everything also, the white circle continued to spin. The RED circle will not stay red long enough to complete the reset.

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Answer 3

Vancouver22

Level 8

36,498 points

Jan 9, 2020 9:30 PM in response to TennisgalAZ

If none of the steps helped then your only option is to see about returning it for a refund.

There is nothing else to suggest you can try.

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Bought my Homepod used. The white circle keeps spinning, it won't respond

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