S/N not recognized by Apple

ree616 wrote:

15" macbook pro that is having keyboard issues. Tried to contact support but cannot do so without S/N. Went to the Apple "about this mac" menu and copied the S/N into the call Apple box and hit return. I get a message saying that the serial # I provided does not match the maching I am using. I did use the number "0" rather than the letter "O". I cannot find a way to contact Apple via phone of chat to resolve the issue. How do I do that short of driving 60 miles r/t to the closest Apple Store?

What exactly is your issue?

Serial number can be copied & pasted from the >About this Mac.

https://support.apple.com/my-support

If not bootable the Serial number is also written on the bottom cover, if you turn the machine over.

Serial number is also on email receipts from the original purchase / order. Also printed on the original box.

Call in numbers : *Contact Apple for support and service—https://support.apple.com/en-us/HT201232

From iOS device using the app to make a online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8