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Mail unexpectedly quits when I type certain addresses

My OSX mail app started crashing when I type certain email address (or the person's name).

So far detected 2 emails that trigger it to quit unexpectedly.


Running OSX Catalina 10.15.2 - Fully updated on a 2019 Macbook pro 13" core i7 16GB SSD 512GB


Any ideas?

MacBook Pro 13”, macOS 10.15

Posted on Jan 10, 2020 8:08 AM

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Question marked as Best reply

Posted on Jan 10, 2020 8:55 AM

vitor-twenty12 wrote:

SafeBoot everything's the same.
Guest account everything ok! - Seems to be an isolated, user-related, issue.

When i type something into the address filed, on mail app, it starts suggesting email address and names of previously sent emails - might that be the issue? Can i "clear cache" on that?...


Yes you can clear previous recipients from Mail>Window>Previous Recipients



Further you can get a good look at your System config. for conflicts or issues, you can run this trusted utility http://etrecheck.com  


If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.


You can set its preference to "Allow full Disk Access",  with this you get a digest of issues from the last 7 days that are saved in your system.

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5 replies
Question marked as Best reply

Jan 10, 2020 8:55 AM in response to vitor-twenty12

vitor-twenty12 wrote:

SafeBoot everything's the same.
Guest account everything ok! - Seems to be an isolated, user-related, issue.

When i type something into the address filed, on mail app, it starts suggesting email address and names of previously sent emails - might that be the issue? Can i "clear cache" on that?...


Yes you can clear previous recipients from Mail>Window>Previous Recipients



Further you can get a good look at your System config. for conflicts or issues, you can run this trusted utility http://etrecheck.com  


If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.


You can set its preference to "Allow full Disk Access",  with this you get a digest of issues from the last 7 days that are saved in your system.

Jan 10, 2020 8:28 AM in response to vitor-twenty12

Never heard this before.



To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


Jan 10, 2020 8:50 AM in response to leroydouglas

SafeBoot everything's the same.

Guest account everything ok! - Seems to be an isolated, user-related, issue.

When i type something into the address filed, on mail app, it starts suggesting email address and names of previously sent emails - might that be the issue? Can i "clear cache" on that?...


Thanks for your reply Leroy Douglas

PS. I'm also a fan of the Golden ratio ;)

Mail unexpectedly quits when I type certain addresses

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