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Low Disk Space – System taking up 2.91 TB

My iMac has been increasingly unstable and the available hard drive space has been getting lower and lower.


I've been getting messages pop up about running out of system memory and having restart every few days. And my HD space dropped by around 10GB in a day or two.


When I open the Storage tab on About my Mac the chart shows most of the space is categorised as 'System'.


I have Dropbox installed and my work files are somewhere around 1.77TB within Dropbox, many of these are selected to Online only so the files physically on my local drive are around 900GB. I have a Box account with 114GB and other files like Mail downloads totalling 70GB.


Any ideas why System is so large? And where can I find the culprit that is hogging approx 1.5TB of space that should be available?


iMac spec/configuration:

iMac 27", macOS 10.12

Posted on Jan 10, 2020 9:51 AM

Reply
19 replies

Jan 12, 2020 12:56 PM in response to Matt Temple UK

How much free space does the Finder say you have? The macOS Storage Management screen is known to show incorrect values for various categories.


Try rebuilding the Spotlight index.

https://support.apple.com/en-us/HT201716



Also run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper. If you allow EtreCheck "Full Disk Access" it will also provide summaries of any recent system logs.

Jan 12, 2020 3:56 PM in response to HWTech

Here is the EtreCheck report.


I noticed QuickLook is something listed a couple of times, and that is something that hasn't been working as well for a while.


I was having issues with the system running out of RAM and causing apps like InDesign and Illustrator to shut down, which is when I started investigating the disk space available (it had dropped to only 30 GB available).


Jan 14, 2020 1:30 AM in response to dot.com

The 2.78TB was all contained within the Drafts.mbox folder. This contained hundreds of folders, sub-folders, sub-sub-folders etc with many many duplicated files.


Here is a screenshot after nearly 24 hours, including reboot and running Disk Utility First Aid and trying to re-index Spotlight etc.



  • About this Mac – space available is correct but the bar chart and Manage space are still incorrectly reporting Documents being 1.96TB.
  • Disk Utility showing the correct free space (and no problems with the drive)
  • Mail/V6 folder now correctly showing it's size at just over 100GB (this corrected itself around 2 hours after trashing the files)

Jan 12, 2020 3:47 PM in response to HWTech

The Finder is showing the same amount of free space. I've unsynced some large Dropbox files to free up some space and left it for a couple of hours. When I came back the bar showing the space usage has changed to showing Documents and Mail being the main culprits. However it says the both have 1.9TB each which is larger than the total size of the disk.


I've just reindexed Spotlight for the whole Macintosh HD and am running EtreCheck now.


Jan 12, 2020 4:15 PM in response to dot.com

Thanks. I've just browsed to that folder in Finder and it certainly looks like the likely culprit:



My work email is hosted by Gmail and yes we do get some large attachments and lots of them in a working week. I have Mail.app as my preferred way of accessing my email. Other non-Mac based colleagues all tend to use Gmail.com.


Company policy is not to delete emails as we quite often go back to them months/years later.

Jan 13, 2020 4:29 AM in response to Matt Temple UK

The trash finally emptied (over 6 million items) and now Finder is showing 2.01TB available.


I've rebooted and followed the procedure to re-index Spotlight.


However Finder is still showing the V6 folder and contents to contain 2.78TB. And About My Mac is still showing the diagram of the disk to be full, despite reporting the correct free space figure.


Any ideas how to fix these last two niggles?


Jan 12, 2020 12:03 AM in response to Matt Temple UK

Here is information on how to check and thin out APFS snapshots:

https://derflounder.wordpress.com/2018/04/07/reclaiming-drive-space-by-thinning-apple-file-system-snapshot-backups/



You can also use OmniDiskSweeper to see where the largest files & folders are located. Be very careful deleting anything outside of your home folders.


Make sure to have good verified working backups before doing anything just to be safe.


Have you rebooted your computer?

Jan 12, 2020 4:00 PM in response to Matt Temple UK

Documents and Mail are categories not locations (e.g. ~/Documents) - and I'm guessing that Mail is included in the Documents total. So looks like most of the space you're "missing" is taken up in your mail folder which is located in ~/Library/Mail/V6 for Mojave. My suggestion would be to try something like this in Terminal window:


cd ~/Library/Mail/V6
du -smc *


Then based on the largest item probably being a folder, "cd largest-folder" and repeat the process (ie, "du -smc *") until you find some actual really big files you were not aware of. My guess is that you've got some humongous attachments -- you will then need to use Mail.app and see if you can clean things up.


Good luck...


Jan 13, 2020 2:51 AM in response to Matt Temple UK

I've done some more investigation, and there is/was a known issue with Mail.app saving draft emails (multiple copies of the same email and attachments) and not deleting them when they are sent.


I've found 3200 drafts on the Gmail server which I've deleted, and changed the Mail.app settings to only store drafts locally.


I've also trashed the Drafts folder shown above, this contained the 10 numbered folders, each of those contained 10 sub-folders, each of which contained 10 sub-folders etc.


Now emptying the trash... 622,000 items deleted and counting...


Thanks all for your help and suggestions, hopefully this is now resolved.

Jan 13, 2020 9:30 AM in response to Matt Temple UK

Your "before" and "after" screenshots seem to show the same amount of space taken up by mail folder (2.78TB) -- is this perhaps a mistake and you didn't post the "after" screenshot, plus the screenshot you first posted shows Mail taking up 0 -- how is that possible to go from 0 to 2.78TB? Perhaps that first screenshot was taken before System Information had time to update all the numbers? Also your screenshot doesn't really show where the bulk of the 2.78TB of mail is located -- all it shows is where it isn't (All Mail.mbox, Spam.mbox, etc), so only about 95GB of the 2.78TB is accounted for, or about 3% -- where is the other 97%?


Perhaps think about a browser based way of doing e-mail - that way everything is stored on the mail server, not your local disk. Given the amount of e-mail content you have, you are spending a significant amount of time moving bytes around between your Mac and the mail server, that you don't really have to. Perhaps you have a very speedy connection between your Mac and mail server, but moving TB's of mail isn't a fun way to spend the day. I understand this 2.78TB of mail is everything, so perhaps the daily amount isn't terribly high, but something to consider. Gmail accounts by default only allow 15GB of free storage, so maybe that's why you have so much mail located on your local Mac? Not sure what Google charges for that much mail storage.


Good luck...

Low Disk Space – System taking up 2.91 TB

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