I have a mac book pro 15 2019. we I want to upgrade the macos, I got a prompt like this
I even can not find any topic about this in the internet. anyone can help me ?
MacBook Pro with Touch Bar
Is that your Mac or a company one?
I don't recognise the graphic so you may have a third party security app running
but the answer is simple.
Catalina will not run any old 32bit apps like Office 2011, older versions of Photoshop and many more.
Install a free app called Go64 which will list all your 32bit apps.
https://www.stclairsoft.com/Go64/index.html
and if you do have any third party antivirus, security or cleaner apps Catalina will hate them too. If it is your own mac clean them out anyway.
Is that your Mac or a company one?
I don't recognise the graphic so you may have a third party security app running
but the answer is simple.
Catalina will not run any old 32bit apps like Office 2011, older versions of Photoshop and many more.
Install a free app called Go64 which will list all your 32bit apps.
https://www.stclairsoft.com/Go64/index.html
and if you do have any third party antivirus, security or cleaner apps Catalina will hate them too. If it is your own mac clean them out anyway.
Restart the Mac and try again. Google search doesn't return any result for such a pop-up.
But reference to IT staff means there are restrictions of some sort, if the pop-up is from App Store.
"upgrading your operating system may cause serious problems"
