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For some reason,my recent and frequently used emojis doesn’t update,I use an emoji,even a few times and my recent emojis stays the same! It’s been like that for a few months already and it’s really annoying,I have in there some emojis I haven’t used in month. Please can someone help me?
iPhone 7 Plus, iOS 13
Thanks for your answer. Unfortunately it didn’t help and nothing has changed. What else can I do?
Thanks for your answer. Unfortunately it didn’t help and nothing has changed. What else can I do?
Hello yehonatan147,
Welcome to Apple Support Communities. It sounds like you're having trouble with recent and frequently used emojis updating on your iPhone. I'd be happy to share information that may help.
First, restart your iPhone: Restart your iPhone.
Next, be sure your device is fully updated: Update your iPhone, iPad, or iPod touch. Be sure to have a current backup prior to updating.
If you're still experiencing the same issue, remove the emoji keyboard and add it again:
I hope that helps. Take care.
Hello yehonatan147,
Thank you for your reply.
For the next step, you'll need to have access to iTunes on a computer. You'll also want have a current backup through either iCloud or your computer: How to back up your iPhone, iPad, and iPod touch.
After ensuring that you have a current backup, the next step is to restore your iPhone using your computer. This will erase your device, but you'll be able to move your information back to your iPhone from your backup. Initially, set up your iPhone as a new device to test the issue. Here are the steps to restore: Restore your iPhone, iPad, or iPod to factory settings.
This will help to isolate any software issues that may be causing the frequently used emojis not to update.
Take care.
Unfortunately it all stays the same, the emojis doesn’t change no matter the app I used it in.
Hello yehonatan147,
Thank you for taking those steps. Let's keep working on this.
Check to see if the emojis are the same while you're typing in all apps. Please report back with what you've found.
Also, since reinstalling the Emoji keyboard, make sure you've used an emoji at least 5 times. Then, check to see if it has been added to the recently used emojis.
Take care.
Thank you for your reply! I’ll definitely try it when I have time,which unfortunately will probably be only next week. Do you know if the back-up will always bring back all the apps/photos/conversations/progress in games and stuff like that?
Hello yehonatan147,
That sounds like a good plan.
This article may help to answer your question about what is backed up: About backups for iPhone, iPad, and iPod touch.
Take care.
Recent and frequently used emojis
