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madisen96 Author

Level 1

4 points

Cannot hear caller

I have purchased two iPhone 7s and am experiencing the same problem with both. When calling, I cannot hear the caller and the caller cannot hear me. It is not on Mute, and the Speaker icon is greyed our completely. Please help me troubleshoot so I don’t have to return a second time.

iPhone 7, iOS 13

Posted on Jan 10, 2020 3:22 PM

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Level 10

192,150 points

Posted on Jan 10, 2020 3:57 PM

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support

If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support

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Level 10

192,150 points

Jan 10, 2020 3:57 PM in response to madisen96

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support

If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support

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Cannot hear caller

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