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Insufficient information to verify Apple ID

I tried to reset my security questions but it says ‘insufficient information to verify...’

iPhone 6s, iOS 13

Posted on Jan 10, 2020 5:25 PM

Reply
2 replies

Jan 10, 2020 5:30 PM in response to sunan131

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

Insufficient information to verify Apple ID

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