Iphone X front portrait mode isn’t working

My IphoneX front Camera when I putting on portrait mode isn’t working, not blurring back side.


Because of it my face id also not working, already reinstall my firmware to 13.3 from begin, not help, how can I fix?

iPhone X, iOS 13

Posted on Jan 11, 2020 3:04 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2020 6:58 AM

Hello am1nJoN,


Thank you for using Apple Support Communities!


I understand from your post that Portrait mode on the camera of your iPHone X is not working along with Face ID. What you are describing sounds like their may be an issue with the TrueDepth camera. This article has steps that may help resolve the issues you are experiencing:


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Best Regards.

1 reply
Question marked as Top-ranking reply

Jan 14, 2020 6:58 AM in response to am1nJoN

Hello am1nJoN,


Thank you for using Apple Support Communities!


I understand from your post that Portrait mode on the camera of your iPHone X is not working along with Face ID. What you are describing sounds like their may be an issue with the TrueDepth camera. This article has steps that may help resolve the issues you are experiencing:


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Best Regards.

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Iphone X front portrait mode isn’t working

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