I cannot get 1-year appletv free subscription

If you  purchased any new iPhone, iPad, Apple TV, Mac or iPod touch starting September 10?

Redeem your free year of Apple TV+ now.

Apple TV+ debuts on November 1. So your free one-year subscription can start on or after that. Here’s how to redeem it:

Turn on your new Apple device and sign in with your Apple ID.

Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.

The offer should be presented immediately after launching the app. If not, go to the Apple TV+ channel page where you’ll see the offer.

Tap Enjoy 1 Year Free.

Offers

https://support.apple.com/en-us/HT210573

Problem is that the 1 year free option does not come up

Contact Support so they can verify your eligibility, then offer you a redemption code to use.