I have been emailed confirming a purchase of ‘Clash Royals’ of $49.99 and I definitely did not make not make this purchase nor did anyone on my account that I know of.
I have since changed my password but want to check my account isn’t being hacked and also would love to be refunded please!
any help would be greatly appreciated
iPhone 8, iOS 13
If this is in reference to an email you have received, it is most likely a scam email. Check the info below for clues to bogus emails.
It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.
The links below have information to help identify fraudulent emails.
Identifying legitimate emails from the iTunes Store
That sounds like a phishing scam. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
Being wrongly charged for an app
