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Fraudulent Charge

I just received an email that a game app was charged to me - been trying to contact Apple to cancel that fraudulent charge but it is difficult to find out how to contact them - they keep trying to sell me things on their website - frustrating

Looks like others may have had same problem

(Nov 8 2020)

iPhone X, iOS 14

Posted on Nov 8, 2020 2:11 PM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 2:13 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


1 reply
Question marked as Top-ranking reply

Nov 8, 2020 2:13 PM in response to fdevermann

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


Fraudulent Charge

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