HBO Dowload Limit Reached -- Yet Nothing Downloaded

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Level 1

19 points

HBO Dowload Limit Reached -- Yet Nothing Downloaded

Hi. I was pleased to see that HBO via the Apple TV Channel allows downloads. This worked great, but then I hit the limit for the number of downloads it said. It didn't indicate the maximum number. This was fine, since I figured I'd watch what I downloaded and the re-load thereafter. Well, I have watched everything I downloaded, have deleted all the watched downloads, and yet the Apple TV app continues to tell me "HBO Download Limit Reached: to continue downloading, delete an episode or movie from HBO on one of your devices and try again."

I tried signing out of my account and signing back in, but no success.

I am still in the 7 day trial, so I don't know if this is a trial behavior or an overall bug. And downloads actually are the sole reason I would use the Apple TV version of HBO, so this matters to me.

Anyone know what's going on here? Thanks.

Posted on Jan 13, 2020 3:59 AM

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Answer 1

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JeffinNYC Author

Level 1

19 points

Jan 13, 2020 3:00 PM in response to Urquhart1244

Thanks. I spent a lot of time with Apple and HBO on this today. People are barely familiar with the Channels subscription option and once it’s explained to them, they are totally stumped. Even had the three-way call with Apple and HBO and they pointed the finger at each other. I talked to senior level reps at Apple. They have now left it that I need to do the same with senior level reps at HBO. Good luck to me figuring that out.

Pretty bad outcome... And remains unsolved...

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Answer 2

JeffinNYC Author

Level 1

19 points

Jan 21, 2020 11:46 AM in response to MJHOKC

Here’s what finally fixed it for me... or that via pure coincidence resulted in resolution.

I went into downloads on every device on the family share to confirm no downloads from HBO anywhere. Once I did that I was able to download. It was almost like the act of opening up all the family connected Apple TV apps reported back to HBO or Apple that I was clear of all downloads. Hope that maybe works for you too?

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Answer 3

Jan 13, 2020 4:29 AM in response to JeffinNYC

I haven’t seen this issue being discussed here before.

Contact the Apple Support staff for assistance.

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Answer 4

MJHOKC

Level 1

4 points

Jan 21, 2020 11:33 AM in response to JeffinNYC

I have had the same problem. I’ve checked every device that has the Apple TV app downloaded and I dot have anymore videos to delete. It’s very frustrating that HBO and Apple can’t fix this.

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HBO Dowload Limit Reached -- Yet Nothing Downloaded

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