Help Needed Urgently Iphone XR Zoom mode Problem

Question

Level 1

5 points

Help Needed Urgently Iphone XR Zoom mode Problem

My daughter full charged her Iphone XR and then start it up, and it enter to zoom in mode by accident, when she tried to double tap with 3 fingers it does not respond.

We tried to connect it to 2 different macs itunes app, but both doesn't see the iphone ( because I guess we cant open the lock screen - its in zoom in mode)

We tried to enter her icloud account it sends a confirmation code to phone guess what we cant see the message because it's in zoom in mode

We tried to reset the phone with volume up - volume down screen slide method but Guess what happens ??? We are in zoom in mode we cant see the slider

IS there another way to turn off this Zoom mode

Any Idea any help would be appreciated

Thanx

iPhone XR

Posted on Jan 13, 2020 10:57 AM

Reply

Answer 1

Top-ranking reply

i_rina

Community Specialist

Jan 16, 2020 8:46 AM in response to ayd01

Hello, ayd01.

I understand that your daughter's iPhone is currently in Zoom mode, and you are unable to disable the feature. I am glad to help. From the troubleshooting steps you have already performed, I can tell that you have likely worked through the support article I’ve linked below. I wanted to make sure you have it for reference just in case.

If your Home screen icons are magnified on your iPhone, iPad, or iPod touch

The next step would be to force the iPhone to restart. There is no need to use any of the buttons that appear on the display for this process.

Force restart iPhone

I believe this will resolve the issue for you. After the iPhone has restarted, you can then go to Settings > Accessibility > Zoom, then tap to turn Zoom off.

Best Regards.

Reply

Help Needed Urgently Iphone XR Zoom mode Problem

Similar questions