Powerbeats pro losing volume completely

Hi guys,

im having recent problems with my power beats pro wireless headphones. When I put them in my ears and try to listen to music, the volume drops away to nothing, I can turn it up only if I hold the button on my I phone X. It simply doesn’t hold the volume... any help greatly appreciated.!

thanks

Posted on Jan 13, 2020 12:44 PM

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Question marked as Top-ranking reply

Posted on Jan 16, 2020 10:27 AM

Hi rud51,


It sounds like you're having trouble with the volume on your Powerbeats Pro headphones, and I want to help.


Are you able to adjust the volume at all using the buttons on top of one of the earbuds?


Test adjusting the volume on each one. Does it seem like one is stuck?


You might try forgetting your Powerbeats Pro from your iPhone, and then resetting them:

Reset your Beats earphones


Let me know if that helps.


Thanks for using the Apple Support Communities.

1 reply
Question marked as Top-ranking reply

Jan 16, 2020 10:27 AM in response to rud51

Hi rud51,


It sounds like you're having trouble with the volume on your Powerbeats Pro headphones, and I want to help.


Are you able to adjust the volume at all using the buttons on top of one of the earbuds?


Test adjusting the volume on each one. Does it seem like one is stuck?


You might try forgetting your Powerbeats Pro from your iPhone, and then resetting them:

Reset your Beats earphones


Let me know if that helps.


Thanks for using the Apple Support Communities.

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Powerbeats pro losing volume completely

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