User profile for user: KevinH1968
KevinH1968 Author
User level: Level 1
8 points

Iphone SE

Hi, How can I stop my face punching up random numbers during phone calls? I don't even know how it activates the keypad

iPhone SE, iOS 13

Posted on Jan 13, 2020 6:47 PM

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User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
236,327 points

Posted on Jan 13, 2020 7:10 PM

It sounds like the proximity sensor is not working the way it should. Do you have a screen protector on the phone, or a case? If the proximity sensor is not working correctly, then the screen will not turn dark when you put the iPhone up to your ear. Can you remove a case or screen protector? Otherwise, you need to make a Genius Bar appointment at the nearest Apple Store to have the device examined by Apple. They will explain your option.

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User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
236,327 points

Jan 13, 2020 7:10 PM in response to KevinH1968

It sounds like the proximity sensor is not working the way it should. Do you have a screen protector on the phone, or a case? If the proximity sensor is not working correctly, then the screen will not turn dark when you put the iPhone up to your ear. Can you remove a case or screen protector? Otherwise, you need to make a Genius Bar appointment at the nearest Apple Store to have the device examined by Apple. They will explain your option.

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Iphone SE

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