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Cannot erase content

I am trying to reset my phone and it will not let me erase any content

iPhone 5, iOS 10

Posted on Jan 14, 2020 5:26 PM

Top-ranking reply

Level 10

684,609 points

Posted on Jan 14, 2020 6:25 PM

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Try a forced restart.

If necessary

Do a backup and try a factory reset. Then restore from your backup.

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