How to turn off "Silence" feature in the Do Not Disturb settings

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How to turn off "Silence" feature in the Do Not Disturb settings

Hi everyone, need some help. I just noticed this a couple of weeks ago - when my phone is locked, I cannot receive calls; my phone simply tells me after the person has called that I have missed calls- my phone doesn't ring at all. Today, I went into the settings app and opened up the Do Not Disturb feature. There's a "silence" option that only offers two settings: (1) "Always" - incoming calls and notifications will be silenced while iPhone is either locked or unlocked, or (2) "While Phone is Locked' - incoming calls and notifications will be silence while iPhone is locked.

Is there a way to turn this feature off altogether so I'm able to hear my phone ring even if it is locked?? Any suggestions/guidance would be much appreciated.

Thanks!

iPhone 6, iOS 10

Posted on Jan 15, 2020 8:07 AM

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Answer 1

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FoxFifth

Level 10

472,191 points

Jan 15, 2020 8:17 AM in response to Cbschumm

Those two options are only applicable when Do Not Disturb is turned on. If Do Not Disturb is off it doesn't matter which of those is selected.

Sorry, but I don't know why your phone isn't ringing when locked; I have seen other recent reports of the same thing. Hopefully someone else here will have some help.

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