Apple Watch 4 fails to count calories

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Apple Watch 4 fails to count calories

As of Sunday, my Apple watch is barely counting Move calories. It worked on Saturday and then stopped. Generally this happens if there's an update but on this occasion, no update. I've unpaired and repaired, I've calibrated, I've done absolutely everything to no avail. It's pretty demoralising to see that my Move calorie counter says 14 calories. And then my Watch has the gall to alert me and say that I'm normally a lot further down the road than that at this time of the day! Yes, I generally am! Any thoughts? Help?

Apple Watch

Posted on Jan 15, 2020 8:40 AM

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Answer 1

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GW01 Author

Level 1

15 points

Jan 17, 2020 2:09 AM in response to Jordan_Bedford

Thanks. I actually spoke to someone from support who was super helpful. It transpired that the Health section within the Watch app had changed my weight form 57kg to 5kg! Once I changed it back, it worked and continues to track normally. They were concerned that this just seem to happen - it happened once before but was around an iOS update. So, lesson is to make sure that your weight doesn’t make you look like you’re a small child exercising!

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Answer 2

Jan 16, 2020 1:48 AM in response to GW01

I had this problem once, however it was with an Apple Watch Series 3, where it didn't count any calories at all, I spoke to Apple after trying a wide range of solutions I just had to completely reset the device, that is the only thing I can suggest, sorry.

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Answer 3

Jan 17, 2020 7:07 AM in response to GW01

I’m glad you have managed to get it fixed!

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Apple Watch 4 fails to count calories

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