My Apple series 6 watch has stopped counting calories even when working out. This morning it has stopped counting my standing and exercise minutes also. Both my phone and watch are up to date with the latest software and I’ve turned my watch on and off and it works for 1 day then stops tracking again? Should I return it as it’s less than a month old.
Apple Watch Series 6, watchOS 7
Hi Stephroberson01,
Thanks for following up with us and sharing these details.
Have you tried to unpair your Apple Watch then pair it again to see if that makes a difference? If not, let's try that next. The following resources will explain how:
If you continue to experience issues after completing the steps, contact Apple Support directly for further assistance: Get Support
Take care!
Hi Stephroberson01,
Thanks for following up with us and sharing these details.
Have you tried to unpair your Apple Watch then pair it again to see if that makes a difference? If not, let's try that next. The following resources will explain how:
If you continue to experience issues after completing the steps, contact Apple Support directly for further assistance: Get Support
Take care!
Hi Stephroberson01,
It sounds like you are experiencing issues with your Apple Watch tracking calories or any of your activity. We can help with this.
If you haven't already, we'd recommend following the steps listed here to calibrate your Apple Watch: Calibrating your Apple Watch for improved Workout and Activity accuracy
This resource will have more information about getting the most accurate measurements from your Apple Watch: Get the most accurate measurements using your Apple Watch
If you continue to experience issues, let us know if the Fitness application is showing updated information on your paired iPhone or if it's also not showing the calories and exercise minutes.
Cheers!
I have done this and it worked for a few hours and then stopped again. I have to continuously turn my watch on and off to get it to work and count cals, standing and exercise in the fitness app.
Hi I have done all of that and it’s still not working, the fitness app is showing 0 for everything and the same on my watch. The only way I can get it to track is to turn it on and off and then it also only works for a few hours then stops tracking cals, exercise minutes and hours standing
Apple Watch series 6 not counting calories
