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denize49 Author

Level 1

4 points

Apple Watch no longer count kcal in activity

So I have had my watch for about 2-3 years no and have loved it from the first time - until recently. I am a runner and always record both indoor and outdoor running on my watch. But something has happened. No I can register a 6 kilometer run for 30 minutes but when I am finished the watch says 0 active kcal. This also happens in other activities and normal usage, that the watch either doesn’t count active kcal OR only count active kcal but does not add the rating kcal to the total kcal. I have tried EVERYTHING there is but I guess the watch is just broken and Apple doesn’t want their products to last longer than 3 years?!

Apple Watch SE

Posted on Mar 18, 2023 11:02 AM

Top-ranking reply

javaliga

Level 10

119,863 points

Posted on Mar 18, 2023 12:30 PM

Since we don't know what you tried, let's start from the beginning. The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support

If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support

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Apple Watch no longer count kcal in activity

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