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Iphone 7 plus

If I went to apple to get help with my activation lock problem would they be able to do anything

Posted on Jan 15, 2020 5:17 PM

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Question marked as Top-ranking reply

Posted on Jan 15, 2020 5:36 PM

If you are the original purchaser of the iPhone, they can help if you bring the original receipt from purchase of the device, your identification and your Apple iD. If you purchased this device used from someone else, no, they cannot help. The original purchaser needs to remove the Activation Lock.

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Question marked as Top-ranking reply

Jan 15, 2020 5:36 PM in response to Azarzia

If you are the original purchaser of the iPhone, they can help if you bring the original receipt from purchase of the device, your identification and your Apple iD. If you purchased this device used from someone else, no, they cannot help. The original purchaser needs to remove the Activation Lock.

Iphone 7 plus

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