Phone network on SOS And ‘not allowed’

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Level 1

8 points

Phone network on SOS And ‘not allowed’

So today I put my phone on airplane mode, when I took airplane mode off. Network was just showing SOS! Have turned my phone off and on, took the sim card out, used a different sim card but still says SOS.

Went to Settings>General>About>Network and it says ‘Phone not allowed.’

Tried to choose Network instead of it being set on ‘Automatic’, still nothing.

Then I turned it off, turned it back on and 1 bar came up and then went back to SOS.

Somebody please help me!

iPhone XS Max

Posted on Jan 16, 2020 1:15 AM

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Answer 1

Jan 16, 2020 1:33 AM in response to Sova88

Did you buy the phone as "unlocked"?

How to unlock your iPhone for use with a different carrier - Apple Support

Did you already try to force restart the phone?

...

Force restart iPhone X and later, iPhone 8, or iPhone 8 Plus

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the button.

...

copied from: Force restart iPhone - Apple Support

Next step after that would be setting the phone back to factory settings:

Restore your iPhone, iPad or iPod touch to factory settings

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Answer 2

Jan 16, 2020 2:47 AM in response to Sova88

If you bought it used, it might still be locked to the previous carrier.

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Answer 3

Sova88 Author

Level 1

8 points

Jan 16, 2020 2:00 AM in response to Ingo2711

I bought my phone 2nd hand in August, 2019. Its been working fine since then.

Ive tried the force restart.

Will try the factory settings.

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Answer 4

Sova88 Author

Level 1

8 points

Jan 16, 2020 3:00 AM in response to Ingo2711

Hey, thank you so much for replying. Really appreciate it!

I know the phone came unlocked though because any SIM card worked.

Reset it all including factory settings. Still on SOS.

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Answer 5

Jan 16, 2020 3:15 AM in response to Sova88

If setting it back to factory settings did not work, the issue might be hardware related.

You should get the phone checked by an authorized Apple Service Provider.

Apple - Support - iPhone Repair and Servcie

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Phone network on SOS And ‘not allowed’

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