activation lock
i am trying to reset a phone but now the phone is saying it has an activation lock on it and the previous owner has passed away and no one know his log in
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If the previous owner passed the phone to you as inheritance, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.
How to request access to a deceased family member's Apple accounts
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.