Why does iTunes crash & restart my PC?

Whenever I open iTunes it’ll work fine for a little while, but then I get these horizontal lines on my screen and my pc restarts automatically. I’ve tried creating a new user account, system restore, factory reset, uninstalling & reinstalling iTunes all to no avail.


Upon restart I once got this message:


Problem Event Name:Blue Screen OS version:6.1.7601.2.1.0.256.47 Locale ID:1033 Additional Information about problem: BCCode:3b BCP1:00000000c0000005

BCP2:FFFFF800002A42202

BCP3:FFFFF88005F94A10

BCP4:0000000000000000

OS Version:6_1_7601

Service Pack:1_0

Product:256_1

Files that help describe the problem:C:\Windows\Minidump\011420-27939-01.dmp

C:\Users\A\AppData\Local\Temp\WER-96003-0.sysdata.xml


Im using iTunes 12.10.3.1 on a Dell Optiplex 780 & I have Windows 7 professional.

Windows, Windows 6

Posted on Jan 16, 2020 10:34 AM

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Why does iTunes crash & restart my PC?

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