Stolen

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Level 1

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Stolen

Dear Apple support,

May I thank you for your kind message with regards to my stolen phone 11 pro max midnight green 64 GB in Tehran / Iran on 17th of January 2020. On the 7th of January 2020 . I was walking on the street and someone who was on the motorcycle snatched my phone from my hand. I have reported the matter to the Authority and the case is still open.

May I express my thank s and gratitude for such an efficiency from Apple for your kind message today . May I ask you to let me know where was the location that the phone was switched on today.

Looking forward to hear from you as soon as possible .

[Personal Information Edited by Moderator]

iPhone 11 Pro Max, iOS 13

Posted on Jan 16, 2020 7:09 PM

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Answer 1

Top-ranking reply

Michael Black

Level 10

80,635 points

Jan 16, 2020 7:22 PM in response to behnam246

Not only does Apple not track, take reports or even have any knowledge of lost or stolen devices, know that Apple has no presence at all in Iran.

Apple has never, ever done business in Iran. There are no Apple stores, no Apple authorized sellers, no Apple Authourized service providers, no Apple supported cellular networks in Iran. Apple has no business presence, of any kind, in Iran, and never has. USA sanctions against Iran mean that Apple has never, ever, been allowed to do business, of any kind, in Iran.

Any message your receive from someone claiming to represent Apple in Iran is a pure scam. Do not acknowledge nor reply to any of them.

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Answer 2

Jan 16, 2020 7:14 PM in response to behnam246

This is a user to user support forum.

No one here can do anything for you.

In addition, Apple does not track phones.

https://support.apple.com/en-us/HT201472

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