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Icloud hacked

My phone is blocked because i wanted to help a friend but turned out that a hacker was writing instead of friend. A friend ( hacker as turned out) asked to help as her phone is lost. She said to use her credentials for icloud after that my phone is blocked. I not able to open my phone as it doesnt recognise my apple id. Please advise what todo?

iPhone 6s, iOS 11

Posted on Jan 17, 2020 2:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2020 7:43 AM

if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.



1 reply
Question marked as Top-ranking reply

Jan 17, 2020 7:43 AM in response to perizat242

if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.



Icloud hacked

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