MS Word "On My iPad" folder creation

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MS Word "On My iPad" folder creation

Using MS Word on a iPad Pro 10.5" (Wi-Fi), I seemed to have lost the ability to create folders in the "On My iPad" section under "Other Locations". I have have some older folders there which I created previously, but can no longer create new folders, rename old folders, or move documents between them. These are files that I cannot put on OneDrive, Dropbox, or in other cloud storage service locations.

Did something change in either an app or iOS update? Please tell me I am not imagining things. I checked previous thread here and on MS support communities, but haven't found anything that provided a definitive answer other than "use OneDrive" which isn't an option for me in this instance.

iPad Pro 10.5-inch, Wi-Fi

Posted on Jan 17, 2020 7:50 AM

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Answer 1

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Phil0124

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Jan 17, 2020 12:55 PM in response to coux

Tap on Files App in your screen shot. The on the window that opens up, if it opens in Recents, tap Browse at the bottom. Tap on Locations and make sure On My iPad is selected. Then tap on the blue folder icon with the + sign at the top left corner of the screen to make a new folder.

You should be able to navigate into the Word folder if you want to create a new folder inside Word.

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Answer 2

Jan 17, 2020 8:57 AM in response to coux

Don't rememer if it was possible from there. But in my case, I have always tapped on "More...", which in your case it appears it replaced by "Files App" for some reason, and then on Locations.

You can tap on the little folder icon with the + sign there to create a new folder anywhere you want to, including in the On My iPad location. It should then appear there for you to use.

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Answer 3

coux Author

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Jan 17, 2020 10:29 AM in response to Michael Black

You're right, there used to be a "Word" folder there, which I noticed. Funny part? I can't recreate it. When I recreate the folder, naming it "Word", it just disappears. Or doesn't create it. This is the strangest thing.

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Answer 4

coux Author

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Jan 17, 2020 10:34 AM in response to Phil0124

Unfortunately, the "+" icon only lets me add another cloud storage, like drop box. There's no option for folder creation. I can do create a folder in the "Files" app, but there's no way to see the existing folders in Word (shown in the picture) from Files. It's so odd.

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Answer 5

coux Author

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Jan 17, 2020 8:37 AM in response to Phil0124

There’s no option to even try.

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Answer 6

Jan 17, 2020 8:02 AM in response to coux

Why can't you create new folders, or rename old ones? What happens when you try?

What iOS version is your iPad running?

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Answer 7

Jan 17, 2020 9:45 AM in response to coux

In the current Word Mobile version, tap on the files app, then “on my iPad” there and you should have a Word folder or make a new folder.

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Answer 8

coux Author

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Jan 17, 2020 12:47 PM in response to coux

So the folder is there, as I can find it if I search for it, but it does not display in the "On My iPad" area. I added the folder to my favorites to I can get to it, but this is really odd behavior.

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Answer 9

coux Author

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Jan 17, 2020 1:05 PM in response to Phil0124

Thank you! Turns out the "Word" or "Excel" folders were still there, BUT will not display in the folders are if they are empty.

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MS Word "On My iPad" folder creation

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