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Apple ID locked

A friend cannot answer security questions or receive emails. The account was set up by her daughter using the daughters details and they are now incommunicado. The account is locked due to too many password attempts so can no longer download an app. Is there a solution please to enable the account to be unlocked.

iPad, iOS 13

Posted on Jan 17, 2020 10:13 AM

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Question marked as Top-ranking reply

Posted on Jan 17, 2020 10:18 AM

 Apple ID disabled - Your account has been disabled in the App Store and iTunes


Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

1 reply

Apple ID locked

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