The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi, I'm trying to restore iPhone5/10.3.4 from iPhone6/12.4.4 backup for hours. Both phones were up to date at moment when the backup has been created. I'm following the instructions very carefully. The massage "Your backup can't be restored because the software on your device is too old" is showing every time. Can you help me please?
You won't be able to use the iphone 6 backup, because your ipbone 5 ios is at the highest it can go.
Generally when you see that you would need to update the 5 to ios 12, but you can't, so you can't use the backup.
Thanx for the quick answer!
Restoring iPhone5 from iTunes backup problem
