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When changed the Touch Bar to spaces view, the Control Strip expansion fails

I recently changed what my touch bar showed to Spaces, and kept the control strip. When I expanded the control strip, it vanished and I was not able to do anything - I could not use the Expanded Control Strip, or bring it back to the smaller control strip.


This happens for both Spaces and Quick Actions view, and persistently. I've also recorded it for reference. This makes the QuickActions/Spaces view unusable and needs to be fixed immediately.


https://www.youtube.com/watch?v=AHDe-EnD9uQ


Please fix it for the next update.

MacBook Pro 16", macOS 10.15

Posted on Jan 17, 2020 5:38 PM

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Question marked as Top-ranking reply

Posted on Jan 24, 2020 8:46 AM

I've got this bug too on my MBP 16" - pretty annoying. Also my mini control strip sometimes shows a sound level icon on the left side of the strip (next to the brightness button) that's really buggy - I'm not sure what it is supposed to do, since when I click it, it disappears ;)

4 replies

Jan 20, 2020 2:52 PM in response to chris_g1

Hi @chris_g1,


Thanks for replying. The issue exists in SafeMode and for other users as well. Details below

Once in safe mode, check to see if the same behavior continues with your Touch Bar. Sometimes safe mode can successfully resolve some issues. With this being said, after testing in safe mode, restart and log in as normal to see if that helps resolve the issue.

I rebooted in SafeMode (restarted multiple times to ensure that the issue was not a one-off in the SafeMode either) and the problem still exists. Example photos.



I will have you test a new user account next, to isolate if this is a user-specific issue, or a system-wide issue.

I tried with another user and still saw the same issue with the Spaces and Quick Actions view of the TouchBar.


Also make sure your macOS is fully updated: How to update the software on your Mac - Apple Support.

All the Softwares and the OS are updated to the latest version (Catalina 10.15.2).


Please let me know the next course of action for this issue.


Regards,

Varad

Jan 20, 2020 1:41 PM in response to varadm

Hi varadm,


Thank you for using the Apple Support Communities! I understand you are experiencing a concern with your Touch Bar, and I'd like to explore this further to help out.


The video you've shared is much appreciated! Let's walk through some isolation steps, so we can determine the best way to get this addressed.


Let's have you boot up into safe mode. It’s a way to start up your Mac so it performs certain checks, repairs, emptying of system cache, and prevents some software from automatically loading: Use safe mode to isolate issues with your Mac - Apple Support. Once in safe mode, check to see if the same behavior continues with your Touch Bar. Sometimes safe mode can successfully resolve some issues. With this being said, after testing in safe mode, restart and log in as normal to see if that helps resolve the issue.


If the issue remains, I will have you test a new user account next, to isolate if this is a user-specific issue, or a system-wide issue. Here’s how: How to test an issue in another user account on your Mac - Apple Support. Based on the results in the new user, you could continue to the section titled 'If the issue doesn't happen in the other account' or 'If the issue happens in the other account' to continue troubleshooting.


Also make sure your macOS is fully updated: How to update the software on your Mac - Apple Support.



Keep me posted with the results. Regards.

Jan 21, 2020 6:34 AM in response to varadm

Varad,


Thank you for taking those steps to help isolate the behavior further.


Due to the nature of this issue, and it being a system-wide behavior, I would suggest getting in touch with Apple Support directly. The technical support team can dive deeper into this behavior to help determine the best outcome. You can connect with an Advisor using this link: Contact - Official Apple Support.



Kindest regards.

When changed the Touch Bar to spaces view, the Control Strip expansion fails

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