skin irratations and itchy ears from powerbeats pro wireless

I have been getting a skin reaction (skin peels by ear and ear drainage) when wearing the beats. I have cleaned the beats thinking it may have been the problem, however, I have tried several times and the skin reaction comes right after wearing them. Can someone please reach out and let me know if there is anything being done about this? now that I realized it is not only my concern. Thank you.

Meldeleon, I haven't heard that Apple is doing anything about this other than giving refunds if people are willing to go through the process of getting in touch with Apple Support, answering a bunch of questions, sending in photos of their ears etc. as reported in all the posts above. Have you been in contact with Apple Support yet?

I have been dealing with Apple support since March. After answering several questions, they had me send the headphones back and are issuing me a refund. They received my headphones back 5/22/2020 and I spoke to my Apple clerk on 6/04/2020 and she said they were processing my reimbursement check.

Apple doesnt seem to care and everytime I have spoken to them, they claim that they are not aware of any other cases. Ive told them that there are numerous amount of people on the Apple Community stating the same problem.

Thank you for participating in the Apple Support Communities.

I want to make sure you reach the right team for help with your beats. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support

Same here. Rash and itching behind ears and drainage from ears. It comes and goes. Doctor says that infections don’t do that. It has to be a reaction to something that I’m doing. Asked me to monitor “my habits”. I’ve pretty much isolated the problem to these headphones. Stopped using them and symptoms are going away

I have had the same experience. I started wearing mine more when I started working from home due to COVID19. First, I noticed my inner ear getting very itchy. I eventually removed the noise cancelling piece, but I ended up with an inner ear infection and was prescribed a host of antibiotics. Then about two weeks ago I noticed the back of my ear was very itchy and eventually formed a scab. The only thing I could attribute it to was my Powerbeats Pro as nothing else had changed. It eventually cleared up with Neosporin. I haven’t used them in over a week so I figured I would try them again this morning and sure enough my ear is itching again. So, looks like I must be allergic to something in these. Apple, will you do something to address this?

By the way, my inner ears have looked like all of these pics you all have posted and I could never figure out why. After reading through all of these posts, I realize all of this is connected. The out ear irritation and the inner ear dryness, dermatitis, drainage, etc.

Hi

I have the same exact problems with now two pairs I have in my possession and the bother cause ear irritation itching and reddish then turning showing the marks from where the head phones sit in my ear irritation inside and out after an hour of wearing them

I've having the same exact issue when using mine. I stopped using it and I used it a few days ago, behind my ear where the hook part rests irritated my ear it looked like I was burned. I called Apple waiting on the person from the Safety Team to get back to me.

Is anyone starting to think this isn’t an allergic reaction, but a result of the earpiece malfunction? The “burning” that we all experienced is not ordinary of allergic reaction...but I can’t offer an alternative explanation since I don’t know much about electronics/bluetooth/wireless physics.

It could be anything. It can be the chemical makeup of the material used to manufacture the product. But this clearly isn't an isolated issue and it seems like Apple isn't intended to do anything about it.

I had the exact same problem. I spent a good 15 hours on the phone with their support, sending them photos of the infection of my ears. At the conclusion they agreed to take the earphones back and were to send me materials to do so. Never came. Followed up and was assured they were being sent. Never came. Given the number of complaints you see on the internet about this and the runaround you get from Apple I'm surprised they haven't drawn a class action suit about this--particularly since they're in California, which is a real stickler for hazardous materials in products.

CET2055, keep trying. For some reason Apple makes us jump through all these hoops, but eventually the process does end in a refund. Have you been dealing with one particular advisor, or several different ones?

So, nedklly22, the drops worked, but have they stopped the irritation permanently, i.e. do you no longer get any irritation from using the PBPs since taking the drops? If so, then you might well have solved the irritation problem for everyone. Can you let us know what the drops are exactly?