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I have had itunes money for a while sitting in my account, about $5 left, and I went to purchase something and saw that I no longer have money on my account. I redeemed the card a few years ago, but the already redeemed money shouldn't expire. I remember checking my balance a while back too and it was about $3.68. It seemed to have been slowly disappearing day by day. No one else has been on my account. Please help.
Xia Xia,
Perhaps you have an active subscription, such as for cloud storage, that is deducting monthly payments? To be sure, follow these steps:
View, change, or cancel your subscriptions
https://support.apple.com/en-us/HT202039
Also, if you have multiple Apple IDs, make sure that the account you are looking at is the same one that used to have the credit balance.
Xia Xia,
Perhaps you have an active subscription, such as for cloud storage, that is deducting monthly payments? To be sure, follow these steps:
View, change, or cancel your subscriptions
https://support.apple.com/en-us/HT202039
Also, if you have multiple Apple IDs, make sure that the account you are looking at is the same one that used to have the credit balance.
Redeemed iTunes money disappeared
